In order to provide you with excellent service to help you obtain your online goals and objectives, the entire Triad Team is dedicated to ensuring that the services we provide are built on integrity, respectability, and professionalism. We take pride in giving our clients great customer service every time.
At Triad Customer Service is an integral part of our job. Our most vital assets are you – our customers. Without you, we would not and could not exist. We believe that when we satisfy you, you not only help us grow by continuing to do business with us, but recommend us to friends and associates.
To better facilitate our customers’ ability to report and track issues in a timely manner we have provided you with an interactive ticket system. Using this system you are able to enter a support request and then later track the progress of your request. In addition to support requests, our Support Ticket System can also be used to make other inquires to customer service, design updates and sales. We are providing this ticket system to provide you with a higher level of customer service. We encourage you to actively use this system, as this is continuously monitored by our top management for quality assurance purposes.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.